FAQ
Problems logging in or submitting entries
- Q: What should I do if I encounter a problem at the second chance web site?
- Q: When I try to submit entries, I get transferred back to the log-in page. Why is this happening?
- Q: I tried to submit an entry and got a message that the ticket has already been entered. How can that be if I have the ticket in my hand, and what should I do?
- Q: I made a typing mistake when I submitted my entry. How do I check for and correct entry errors?
Changing personal information
- Q: My personal information that I submitted when I registered has changed. How do I update the information?
- Q: I have changed my email address. Can I change it in my registration information?
Questions about entries and tickets
- Q: Can I enter a drawing more than once?
- Q: What happens to the ticket entries that do not get picked in a drawing? Are they retained for future drawings?
- Q: What happens if I submit my entry after the deadline for the drawing?
- Q: I have tickets that I can't remember whether or not I have entered in the drawing. How can I see what tickets I have entered?
- Q: How can I be sure that my Internet entry has been submitted?
- Q: Can I throw away the tickets after I have entered them into a drawing?
- Q: I live out of state. Am I eligible to enter the second chance drawings?
- Q: Are my chances of winning better if I mail in my entries?
- Q: Can I double my chances to win by entering tickets on the Internet and then mail them in as an entry?
- Q: I would rather mail in my tickets. How do I do that?
Questions about winners
- Q: Why does it take so long to post the WINNERS LIST?
- Q: How are the second chance winners selected?
- Q: What are my chances of winning a prize in a second chance drawing?
Questions about prizes
Answers
Problems logging in or submitting entries
A: Please go to the FEEDBACK page to let us know what problem you are experiencing. We will assist you via return email. The more details you can provide about your problem, the better chance we will have of quickly resolving the problem.
A: Some firewalls or security settings on your PC may prevent you from logging in successfully. For example, your PC setting must be enabled to receive cookies. There have also been occasions where having too many windows applications open will interfere with the log-in. For assistance use the FEEDBACK page to let us know what problem you are having and any error messages you are seeing on your PC, and we'll be happy to provide technical assistance.
A: As to how it can happen, occasionally a player will inadvertently make a typing mistake when submitting their entry, and won't double-check to make sure the number they entered is the same as the number on their ticket. All tickets will be automatically verified upon entry to confirm they are valid ticket entries. As to what to do: First, check your list of previously submitted entries at the bottom of the page where you submit your entries to make sure that the ticket has not already been entered by you. If it is not on your list of entries, use the FEEDBACK page email to notify us as soon as possible. Please include any ticket number for which you received the "already been entered" message, and we will advise you of next steps to ensure that you will be able to use that ticket or a replacement for the drawings.
A: All entries that you submit will be automatically verified upon entry. If you make a mistake while typing and enter an invalid entry, you will receive a message stating “You are attempting to enter an invalid ticket number. Entry number: XXXXXXXXX-XXXX.” Please check the number on your ticket and try typing it in again. Also, all your entries are kept on a list found at the bottom of the page where you submit your entries. Please verify that the ticket hasn’t already been entered by you.
Changing personal information
A: Log in to the AEROSMITH Second Chance Sweepstakes website with your existing email address and password. When you get to the MEMBER HOME page, click the UPDATE PROFILE link at the top of the page.
A: Yes. Log in to the Aerosmith Second Chance Sweepstakes website with your email address and password. When you get to the MEMBER HOME page, click the UPDATE PROFILE link at the top of the page.
Questions about entries and tickets
A: YES! You may enter a drawing as many times as you wish, however, each entry requires the use of separate qualified tickets.
A: Yes, Entries not selected as winners in any one drawing will be entered into the next scheduled drawing.
A: If there is another second chance drawing scheduled for the game, your entry will be eligible for that drawing. Any entries submitted after the final drawing deadline are disqualified.
A: Each time you submit an entry, a record of your entry appears on the ENTER YOUR TICKETS screen, just below the area where you submitted the entry. All of your entries appear on that list for your information and reference, so you can check the list against the tickets you are holding.
A: When you submit your entry, a record of it shows up on the bottom of your ENTER YOUR TICKETS page. If the entry is recorded there, you can be assured that it is in the system.
A: No, tht's the last thing you want to do! Hang on to the tickets that you have entered and keep them safe. If you are selected as a winner in a drawing, you will need to provide the original ticket that made up your winning entry in order to claim your prize.
After the final drawing when you are certain that the tickets you entered did not win a prize, you may discard the tickets. Please note that you need to produce the tickets if you win a prize in order to claim it, so make sure they were not selected before you discard them. We recommend that you retain the tickets for at least one year following the final drawing. Even if you do not win a prize, you could be selected as an alternate if a prize winner is disqualified. If you are selected as an alternate winner, you will need to produce the tickets in order to claim your prize.
A: Yes. There are no restrictions for out-of-state players. Anyone who is otherwise eligible to purchase lottery tickets is eligible to participate in the second chance drawings.
A: The odds of winning are exactly the same whether entering via U.S. Mail or the Internet. Each entry has an equal chance of winning regardless of the method of entry.
A: No. Internet entries are not eligible to be mailed in, and vice versa. You need to hold on to the tickets that you enter on the Internet because you will need to produce the actual tickets you entered in order to claim your prize, if you're selected as a winner in the drawing.
A: Check the RULES page or the back of the ticket for instructions on how and where to mail in your entry.
Questions about winners
A: After each drawing, the winning entries must be reviewed and verified for eligibility and the winners must be notified before their names are posted to the website.
A: Winners are randomly selected from all mail and Internet entries received for each drawing. The drawing procedures have been audited and approved by an independent Certified Public Accounting firm.
A: Your odds of winning will vary, based on the total number of entries received for a drawing and the total number of entries that you have submitted.
Questions about prizes
A: The Rhode Island Lottery will make the initial contact with the selected winners. Any internet winners will need to provide their original ticket to claim their prize. For winners of the travel prizes, once approved by the Lottery, GTECH/Skybridge will contact the winners and make all necessary arrangements for receipt of the trip information. For winners of the merchandise prize packs the Lottery will award the prizes to the winners.
A: No. The prizes that make up the second chance drawing prizes are ordered specially to award in drawings and are not available.